{"id":11956,"date":"2026-02-26T10:06:06","date_gmt":"2026-02-26T10:06:06","guid":{"rendered":"https:\/\/woof.md\/termini-si-conditii\/"},"modified":"2026-02-26T10:19:24","modified_gmt":"2026-02-26T10:19:24","slug":"termini-si-conditii","status":"publish","type":"page","link":"https:\/\/woof.md\/ro\/termini-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11956\" class=\"elementor elementor-11956 elementor-11945\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0bdb99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0bdb99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc93100\" data-id=\"fc93100\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d6b4ac elementor-widget elementor-widget-image\" data-id=\"4d6b4ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" src=\"https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image.png\" class=\"attachment-full size-full wp-image-11955 wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image.png 1536w, https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image-300x200.png 300w, https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image-1024x683.png 1024w, https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image-768x512.png 768w, https:\/\/woof.md\/wp-content\/uploads\/2026\/02\/terms-of-service-image-600x400.png 600w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f8340 elementor-widget elementor-widget-heading\" data-id=\"47f8340\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termeni \u0219i condi\u021bii<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242a5d2 elementor-widget elementor-widget-text-editor\" data-id=\"242a5d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ace\u0219ti Termeni \u0219i condi\u021bii de utilizare a magazinului online woof.md se aplic\u0103 comenzilor de achizi\u021bionare a tratamentelor naturale pentru c\u00e2ini oferite de Trans-Pet Urban SRL prin intermediul site-ului.<\/p><p>V\u0103 recomand\u0103m s\u0103 citi\u021bi cu aten\u021bie ace\u0219ti Termeni \u0219i condi\u021bii pentru a utiliza corect site-ul. Ne rezerv\u0103m dreptul de a modifica ace\u0219ti termeni f\u0103r\u0103 notificare prealabil\u0103. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce896ce elementor-widget elementor-widget-heading\" data-id=\"ce896ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. dispozi\u021bii generale\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36004f6 elementor-widget elementor-widget-text-editor\" data-id=\"36004f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acest website apar\u021bine companiei Trans-Pet Urban SRL. La plasarea unei comenzi \u00een magazinul online, Cump\u0103r\u0103torul accept\u0103 Termenii \u0219i condi\u021biile de v\u00e2nzare a bunurilor \u00een baza legisla\u021biei Republicii Moldova (\u00een continuare &#8211; Termeni \u0219i condi\u021bii) prezentate mai jos. <\/p><p>Utilizarea site-ului \u00eenseamn\u0103 acceptarea Termenilor \u0219i Condi\u021biilor propuse de Trans-Pet Urban SRL, \u00een conformitate cu Legea nr. 284\/2004 privind comer\u021bul electronic. Rela\u021bia dintre cump\u0103r\u0103tor \u0219i v\u00e2nz\u0103tor este reglementat\u0103 de Legea nr. 105\/2003 privind protec\u021bia consumatorilor \u0219i alte reglement\u0103ri. <\/p><p>V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a modifica ace\u0219ti termeni \u0219i condi\u021bii, iar cump\u0103r\u0103torul va monitoriza modific\u0103rile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77feb86 elementor-widget elementor-widget-heading\" data-id=\"77feb86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Protec\u021bia datelor cu caracter personal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fcec3e elementor-widget elementor-widget-text-editor\" data-id=\"8fcec3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prin utilizarea site-ului woof.md, sunte\u021bi de acord \u00een mod automat cu colectarea \u0219i prelucrarea datelor cu caracter personal necesare pentru prelucrarea, confirmarea \u0219i \u00eendeplinirea comenzilor.<\/p><p>Datele cu caracter personal sunt prelucrate exclusiv \u00een scopuri legitime: livrarea bunurilor comandate, promo\u021bii, Google Analytics, module cookie \u0219i e-mailuri\/notific\u0103ri.<\/p><p>Toate informa\u021biile care con\u021bin date cu caracter personal sunt stocate \u0219i utilizate numai pentru perioada necesar\u0103 \u00eendeplinirii scopurilor de colectare, \u00een conformitate cu Legea nr. 133\/2011 privind protec\u021bia datelor cu caracter personal.<\/p><p>Utiliz\u0103m m\u0103suri comerciale de securitate pentru a preveni accesul neautorizat, a asigura acurate\u021bea datelor \u0219i utilizarea legal\u0103 a informa\u021biilor de pe site. Transmiterea datelor pe internet sau prin re\u021bele wireless nu poate fi complet securizat\u0103, astfel \u00eenc\u00e2t cump\u0103r\u0103torul furnizeaz\u0103 informa\u021bii pe propriul risc. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4276448 elementor-widget elementor-widget-heading\" data-id=\"4276448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. plasarea comenzii \u0219i plata<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae556a elementor-widget elementor-widget-text-editor\" data-id=\"3ae556a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Urm\u0103toarele metode de plat\u0103 sunt disponibile \u00een magazinul online Woof:<\/p><ul><li>Plata la livrare &#8211; pl\u0103ti\u021bi curierului \u00een momentul primirii bunurilor.<\/li><li>Prin card bancar la curier &#8211; curierii no\u0219tri sunt dota\u021bi cu terminale (Visa, Mastercard).<\/li><li>Plata online prin intermediul sistemului MAIB este o modalitate rapid\u0103 \u0219i sigur\u0103 de a pl\u0103ti direct pe site.<\/li><\/ul><p>Plata online se efectueaz\u0103 \u00een condi\u021bii de securitate maxim\u0103, utiliz\u00e2nd standardul 3D-Secure. Utilizatorul este redirec\u021bionat c\u0103tre o pagin\u0103 securizat\u0103 MAIB unde este generat un cod unic de autentificare pentru fiecare tranzac\u021bie. <\/p><p>Urm\u0103toarele detalii vor fi necesare pentru a efectua o plat\u0103 online:<\/p><ul><li>Num\u0103rul cardului (16 cifre)<\/li><li>Perioada de valabilitate (lun\u0103 \u0219i an)<\/li><li>Codul CVC sau CVV (3 cifre)<\/li><li>Numele \u0219i prenumele pe hart\u0103<\/li><\/ul><p>Dup\u0103 efectuarea cu succes a pl\u0103\u021bii, ve\u021bi primi o confirmare la adresa de e-mail furnizat\u0103. Plata se efectueaza in lei moldovenesti (MDL). \u00cen cazul unei ramburs\u0103ri, banii vor fi returna\u021bi \u00een acela\u0219i mod \u00een care a fost efectuat\u0103 plata.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c58c45 elementor-widget elementor-widget-heading\" data-id=\"3c58c45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Livrarea bunurilor<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b26aeec elementor-widget elementor-widget-text-editor\" data-id=\"b26aeec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dup\u0103 plasarea unei comenzi, cump\u0103r\u0103torul este informat cu privire la data de livrare preconizat\u0103. Comenzile sunt procesate \u00een termen de 24 de ore. Un operator v\u0103 contacteaz\u0103 pentru a confirma detaliile. Curierul sun\u0103 cu 30 de minute \u00eenainte de sosire.   <\/p><p>Livrare \u00een Chi\u0219in\u0103u: 1-2 zile lucr\u0103toare. Gratuit pentru comenzi de la 500 MDL, pentru comenzi de p\u00e2n\u0103 la 500 MDL &#8211; costul livr\u0103rii 50 MDL. <\/p><p>Livrarea \u00een alte ora\u0219e din Moldova: p\u00e2n\u0103 la 72 de ore, cost 60 MDL (fix, indiferent de valoarea comenzii).<\/p><p>Livrarea \u00een sate \u0219i c\u0103tune: p\u00e2n\u0103 la 72 de ore, cost 70 MDL (fix).<\/p><p>Livrarea se face prin Nova Post Moldova la u\u0219a casei sau a biroului dumneavoastr\u0103. Livrarea se efectueaz\u0103 zilnic, de luni p\u00e2n\u0103 duminic\u0103. Termenele de livrare pot fi prelungite \u00een cazuri excep\u021bionale (condi\u021bii meteorologice nefavorabile, probleme tehnice etc.).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8a669 elementor-widget elementor-widget-heading\" data-id=\"2a8a669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Retururi \u0219i reclama\u021bii<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0707799 elementor-widget elementor-widget-text-editor\" data-id=\"0707799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Deoarece toate produsele Woof sunt produse alimentare (bunuri perisabile), acestea fac parte din categoria bunurilor care nu pot fi returnate din cauza unei schimb\u0103ri \u00een preferin\u021bele cump\u0103r\u0103torului &#8211; \u00een conformitate cu Hot\u0103r\u00e2rea Guvernului Republicii Moldova nr. 1465 din 08.12.2003 (anexa nr. 2).<\/p><p>Cu toate acestea, dac\u0103 a\u021bi primit un produs de calitate necorespunz\u0103toare, deteriorat sau neconform cu comanda, vom accepta reclama\u021bia \u0219i vom rezolva problema \u00een mod individual. Pentru a face acest lucru, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de 24 de ore de la primirea comenzii, anex\u00e2nd fotografii \u0219i o descriere a problemei. <\/p><p>Persoane de contact pentru reclama\u021bii: telefon +373 60 010 169, e-mail info@woof.md. Perioada de solu\u021bionare a reclama\u021biilor: p\u00e2n\u0103 la 14 zile lucr\u0103toare. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88851dd elementor-widget elementor-widget-heading\" data-id=\"88851dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Politica de confiden\u021bialitate<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-964b86d elementor-widget elementor-widget-text-editor\" data-id=\"964b86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00cen conformitate cu Legea nr. 133\/2011 privind protec\u021bia datelor cu caracter personal, Trans-Pet Urban SRL prelucreaz\u0103 datele cu caracter personal cu bun\u0103 credin\u021b\u0103, legal, \u00een condi\u021bii de siguran\u021b\u0103 \u0219i confiden\u021bialitate.<\/p><p>Colect\u0103m numai datele furnizate de cump\u0103r\u0103tor la plasarea unei comenzi: nume, prenume, num\u0103r de telefon, adres\u0103 de livrare, e-mail.<\/p><p>Datele sunt utilizate exclusiv pentru procesarea comenzilor, livrarea \u0219i comunicarea cu cump\u0103r\u0103torul. Trans-Pet Urban SRL nu vinde sau transfer\u0103 date cu caracter personal c\u0103tre ter\u021bi \u00een scopuri publicitare. Transferul este posibil numai \u00een cazurile prev\u0103zute de lege (autorit\u0103\u021bi publice, agen\u021bii de aplicare a legii, instan\u021be).  <\/p><p>Utilizatorul are dreptul de a solicita informa\u021bii despre datele sale, rectificarea sau \u0219tergerea acestora. Pentru a face acest lucru, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la contactele de mai jos. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2117472 elementor-widget elementor-widget-heading\" data-id=\"2117472\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Date de contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17a2345 elementor-widget elementor-widget-text-editor\" data-id=\"17a2345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Numele companiei: Trans-Pet Urban SRL<\/p><p>Adresa juridic\u0103: or. Mereni, ul. 31 Augusta 1989, nr.  40<\/p><p>Site web: woof.md<\/p><p>Telefon: +373 60 010 169<\/p><p>Linie fierbinte: 09:00 &#8211; 20:00<\/p><p>Livrare: 09:00 &#8211; 22:00<\/p><p>E-mail: info@woof.md<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii Ace\u0219ti Termeni \u0219i condi\u021bii de utilizare a magazinului online woof.md se aplic\u0103 comenzilor de achizi\u021bionare a tratamentelor naturale pentru c\u00e2ini oferite de Trans-Pet Urban SRL prin intermediul site-ului. V\u0103 recomand\u0103m s\u0103 citi\u021bi cu aten\u021bie ace\u0219ti Termeni \u0219i condi\u021bii pentru a utiliza corect site-ul. Ne rezerv\u0103m dreptul de a modifica ace\u0219ti termeni f\u0103r\u0103 [&hellip;]<\/p>\n","protected":false},"author":7967,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-11956","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/pages\/11956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/users\/7967"}],"replies":[{"embeddable":true,"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/comments?post=11956"}],"version-history":[{"count":1,"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/pages\/11956\/revisions"}],"predecessor-version":[{"id":11958,"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/pages\/11956\/revisions\/11958"}],"wp:attachment":[{"href":"https:\/\/woof.md\/ro\/wp-json\/wp\/v2\/media?parent=11956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}